Andrea LH
Where to begin?! I am an EXTREMELY nervous patient, but was forced into a situation with the pain in my teeth that I had to call and make an appointment somewhere and I am so happy I have found this practice.
I called up on Friday, explained my situation and from the moment my call was taken, through the the end of my appointment, the care, respect and treatment I received was incredible. To give context on how nervous I am, I have fainted whilst being in a dentist office before, but from when I walked in, every person I met, from the reception team, through to Kellie and Tayib were beyond amazing.
Tayib, was kind, listened to me and was very reassuring, explaining everything that needed to happen but took time to ask me questions and respected what I saying which meant we worked through the whole process together. They gave me the time and the space to get through each aspect of the appointment, as well as keeping me as calm as I could be. I can not give any higher praise to both of them for their work, care and dedication to getting me through the treatment I needed.
A lot of people who haven't cared for the teeth as they should, fear a lot of judgement (myself included) but I experience none of that, just understanding and patience and thanks to everyone I encountered on Friday, I have had the courage to call up and make another appointment with them, to hopefully start the process of making a plan for the rest of my teeth. I have full faith in them as a practice and emplore any nervous patient to call of visit. You won't regret it. Thank you Tayib and Kellie for not only getting me out of pain, wiping my many tears away but giving me the confidence to come back.