Chris Allen
I had a very traumatic experience at a previous dentist and let's face it, who likes going to the dentist. So I was a bit dubious about going. When i got to Riverside, the first thing I noticed was that it was very clean and that included the staff, so good start. All the staff were smiling and acknowledged everyone as they went about their business. The receptionists really took me back, they were smiling and polite. That never happens, so well done Riverside for breaking the mold on first impressions, that does help. So, waiting in reception to see the dentist, my heart pounding from the previous traumatic experience then Jodie appeared, my dentist. Jodie was all smiles, friendly and down to earth. As i spoke about why I was there, background history and my previous experience, Jodie listened, she was very sympathetic and made me feel that i mattered and that i was valued. This wasn't just a first and only time effort, but this continued all the way through my follow up appointments too. This helped me to relax. Jodie has a very calm manner when talking and when working. Her calm manner massively helped in making me feel relaxed further still. That really goes a long way. Listening and watching the way Jodie and her team worked together was very swift, fluid and professional. Each of these things in turn built my confidence sitting in the chair. It clearly comes through that Jodie is 100% focused and diligent in her work. Again, this built my confidence. My appointments were not straight forward due to a medical condition. However, Jodie forever on the ball, realised something was not quite right and acted swiftly. Due to Jodie's actions, she prevented Sepsis, which would have spread quickly and spread to vital organs. I really do have a lot to thank Jodie for. Because of Jodie, I am here fit well and healthy apposed to a lengthy stay in hospital, organ damage or even worse. Thank You Jodie. Do I recommend to my friends and family. Yes 100%