Felicity Wileman
I am someone who for the past 10 years has been going to the dentist and hygienist regularly, as I like to keep my teeth in good condition. I recently moved house in to the local area and signed up with Confidental. Having recently done my first check up appointment and first hygienist appointment, I can say that without a doubt, Confidental Practice is the best dentist I have ever been a patient of.
From the first initial call with the delightful receptionist Katie, everything was absolutely brilliant. The process was very clearly explained to me, the sign up and forms process is slick - all done through technology and online forms - they have a private car park so arriving is not stressful with having to find parking, the actual practice is beautiful and modern and kept immaculately clean. The ladies on reception are fabulous, huge smiles as though they are delighted to see you every time you come in, so super friendly and engaging with the patients. My dentist was Doctor Bali Dhaliwal and my dental nurse was Katy. They were both brilliant, making me super comfortable, explaining everything they were doing and chatting away to me; first time I have ever had a female dentist, so great to see the diversity in the practice. I then had Katrina as my hygienist and again, really thorough, really gentle and so, so nice. Everyone talked a lot about preventative treatments and taking measures to avoid expensive treatment in the future which is really good to see and from the first moment you enter, you feel you can trust them all because of the environment they create.
Final note, the technology is brilliant; lots of screens so you can see what is going on whilst it is happening and they have really invested in to the patient experience. In addition, whilst the screens are not in use, they use them to display their practice values, which they appear to live and breathe through the way they interact with people.
Highly, highly recommended. Would not go anywhere else now I have seen the precedent that has been sent my Confidental. Thank you everyone!