AP90 (Aaron P)
Just had repair work done to my permanent retainer by Doctor S Chava, it was a fantastic and comfortable experience.
I had a brace fitted when I was 12 for two years and then a permanent retainer all fitted at this orthodontist when I was 14 (23 Years ago) with Dr Paul, recently had my first ever problem with my retainer which turned out I had snapped the wire behind one tooth from eating hard food.
Phoned up Monday, spoke to the lovey lady on reception and was told I am still on file after 23 years, amazing that you are not forgotten about with this practice after all that time and was booked in for the following Wednesday with Dr Chava, who was brilliant, very warm and welcoming.
She 3D scanned my teeth, which I thought was amazing since back when I had this retainer fitted there was nothing around like this, so that took about 2 minutes and then was shown everything on the screen next to me.
Instead of repairing, I was told by Dr Chava that the best course of action would be to just remove the part of the retainer that has snapped off the one tooth and leave the rest in place. It then took her around 5 minutes to remove the snapped wire and remove the remaining glue on the back of my tooth with no pain whatsoever and done a fantastic job. Was told any problems to come back and I will be seen straight away. I was in and out within 20 minutes.
When I was paying at reception Dr Chava only charged myself the £30 appointment deposit I paid over the phone for the work completed to which I was very surprised as I was preparing to pay around the £100 quoted for a repair (which is still a great price). I still offered to pay the full amount and was still told there was no need.
Nothing has changed since I last visited in 2002, still the same great service, great team, all very welcoming, very clean practice and brilliant orthodontists that work there. Already booking back in for a scale and polish.
Easily still the best orthodontist practice in Liverpool. Definitely recommend here if you need orthodontic work doing.
Thanks to all the team and Dr Chava for fitting me in on very short notice and the incredible work and treatment 👍🏻.