Ahsan Choudhury
I cannot recommend High Brooms Dental Clinic highly enough – every single step of my recent visit was handled with professionalism, kindness, and incredible attention to detail.
When I first called to book an appointment, the reception team was warm and helpful, taking time to understand my concerns about a persistent toothache and fitting me in quickly. They also sent a clear email with directions, parking information, and a list of what to bring, which made planning my visit stress-free.
On the day of my appointment, I was greeted by name within minutes of arriving. The reception area is bright and comfortable, and I was given a brief form to update my medical details – the staff even helped me fill it out when I had a question about one of the sections.
Next, I was shown through to the treatment room by my dentist, Dr.Samantha and nurse Noora(who introduced themselves and explained their role clearly). They started by asking me to describe my symptoms in my own words, then carried out a thorough initial examination – including checking my teeth, gums, and taking a small digital X-ray to get a clear view of the issue. They walked me through every image on the screen, pointing out exactly what they could see and explaining that I needed a filling to address a cavity before it caused further problems.
Before starting the procedure, they went over all the steps in detail: how they would prepare the tooth, the type of filling material they’d use (and why it was the best option for my case), how long it would take, and what to expect in terms of sensation. They also asked if I had any questions and made sure I felt completely comfortable before beginning.
During the treatment, the team checked in with me regularly to ensure I wasn’t experiencing any discomfort. The dentist worked carefully and efficiently, and the dental nurse was on hand to assist, keep me informed about each stage, and even offer me a glass of water when I needed it.
Once the filling was complete, they showed me the finished result in a mirror, explained how to care for the area in the coming days, and scheduled a follow-up check-up to make sure everything was healing well. They also gave me a printed leaflet with aftercare instructions and tips for maintaining good oral health, and took time to answer all my questions about brushing techniques and flossing.
The billing process was transparent too – they explained the cost of the treatment upfront, confirmed which parts would be covered by my dental plan, and provided a clear itemized receipt.
From the initial phone call to the final follow-up arrangement, every member of staff at High Brooms Dental Clinic went above and beyond to make sure I felt cared for and informed. Their helpfulness, expertise, and patient-focused approach have made me feel completely at ease about dental care, and I’ll definitely be returning for all my future needs.